Please note that this is an automatic translation of the french version which has the legal value, this translation is only here for your information and has no legal value.
1- Company name
2 - General provisions
3 - Orders
4 - Price
5 - Terms of payment
Payment is due immediately upon ordering by bank transfer or credit card which is redirected to the secure payment interface of our service provider. In the event of an error, or the impossibility of debiting the card, the sale is immediately resolved as of right and the order cancelled. The necessary measures for the security and confidentiality of data transmitted in the context of online payment are guaranteed. Myrkwood Creations remains the owner of the goods sold until full payment. Thus if a customer pays a deposit for an order, he will only receive the goods after their full payment. In the event of cancellation by the customer, Myrkwood Creations retains all sums incurred. In the event of cancellation by Myrkwood Creations, the customer recovers all the sums incurred, unless otherwise stated. In the event of a cancellation by Myrkwood Creations due to non-compliance by the customer with these general conditions of sale, Myrkwood Creations retains the sums already committed. The validation of an estimate is only effective upon receipt by Myrkwood Creations of payment of at least one third of the total amount, as a deposit. In the event of a made-to-measure order, a first payment of a deposit of one third of the total amount is required for validation of the order. A second payment of a deposit of one third of the total amount will be required after validation by the customer of a model of the finished product. The payment of any balance is then necessary for the sending of the finished product.
6 - Deliveries
The goods travel at the buyer's risk and peril. The transfer of risk takes place upon delivery to the carrier. All reservations must be made by the recipient upon receipt of the goods and confirmed by registered mail within 48 hours to the carrier. A copy must be sent to us. Any goods delivered in accordance with the customer's order form will not be taken back or exchanged. All of our packaging is considered lost. They are neither lent, nor consigned, nor taken back. No partial delivery will be made. The order must therefore be complete to allow shipment. If a product is out of stock, Myrkwood Creations will notify the customer as soon as possible. Deliveries are made internationally. In the event of delivery outside mainland France, customs fees and other taxes may apply, fees which are to be anticipated by the customer and of which Myrkwood Creations is independent. The usual delivery times are on average eight working days from the date of receipt of the order. They are given for information only, and non-compliance with them cannot be invoked as an order cancellation clause, refusal of goods or give right to any compensation. The amount of shipping costs is calculated at the end of the order and varies according to the weight and nature of the goods. Myrkwood Creations can not be responsible for delays caused by a case of force majeure, including in a non-exhaustive way: pandemic, war, attacks, civil movements.
7 - Right of withdrawal
In accordance with Article L. 121-20 of the Consumer Code, the buyer has the right to withdraw from this contract without giving any reason within fourteen days (14 days) after the day on which the goods were physically delivered. In the case of purchases of digital products, the buyer agrees to waive his right of withdrawal. In the event of exercise of this right, a notification must be sent to us by letter or e-mail in order to justify it. In all cases, the buyer must return the goods to us intact, in their original packaging. If this is not the case, a discount at the discretion of Myrkwood Creations will be applied. Return costs remain the responsibility of the customer. Upon receipt and within fifteen days, the order will be refunded with the exception of delivery costs. If the right of withdrawal is exercised during the delivery time of the order, the customer must refuse the goods. The refund will then also be reduced by the return costs.
8 - Handmade Mention
The mention "Handmade" applies here to products of which one or more stages are carried out by hand. Some products may, during their manufacture, be partially the subject of automated processes without this calling into question their "Handmade" mention.
9 - Comments
The Myrkwood Creations website offers a product feedback feature. These comments are only possible after the purchase by the customer of the said product. They are moderated by Myrkwood Creations and any offensive comments, representing an insult or an attack towards people, groups or communities, will be removed immediately without notice. Similarly, comments must relate to the product in question. Myrkwood Creations reserves the right to suspend these comments at any time.
10 - Seller's liability - Warranty
The photos presented on the site and the texts produced are not contractual. No liability for the company can be engaged. The buyer also undertakes to recognize the artisanal nature of the products ordered, in particular in terms of minor defects on the products delivered, as long as these defects do not hinder the proper functioning of the product. Myrkwood Creations guarantees that the products are in working order and have no defects or hidden defects making them dangerous or unsuitable for their normal use. Myrkwood Creations cannot be held liable for damage of any kind, whether material, immaterial or bodily, which may result from a malfunction, misuse of the products marketed or improper storage. The same is true for any changes to the products resulting from the suppliers. The Myrkwood Creations site links certain websites and excludes all liability for the information published there and their operation.
11 - Computing and Freedoms
The data collected by Myrkwood Creations is used to process orders placed on its site and manage the customer's account. They are kept confidential and will not be disclosed, sold or rented to third parties. However, Myrkwood Creations may be required to communicate to its partners (suppliers and transport company) the personal data of its customer, this for the direct needs of the execution of the order. In accordance with law 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer has the right to access and rectify his data at any time.